Frequently Asked Questions

We provide comprehensive home healthcare services including nursing care, physiotherapy, doctor consultations, elderly care, baby care, critical care, medical equipment rental, and vaccination services. Our certified professionals deliver quality care in the comfort of your home.

Yes, all our healthcare professionals are highly qualified, certified, and verified. They undergo rigorous background checks and training to ensure the highest quality of care. Our team includes licensed nurses, certified physiotherapists, and qualified doctors.

We currently operate in 40+ cities across India including Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Pune, Jaipur, Kolkata, and many more. Please contact us to check if we serve your area.

You can book our services through our website, mobile app, or by calling our 24/7 helpline at 1800-110-1800. Simply select the service you need, choose your preferred date and time, and our team will confirm your appointment within 2 hours.

For emergency cases, we aim to dispatch our healthcare professionals within 2 hours of your request. Our 24/7 availability ensures that help is always just a call away, regardless of the time.

Yes, you can reschedule or cancel your appointment up to 4 hours before the scheduled time without any charges. Please contact our customer support team or use the app to make changes.

Our pricing varies based on the type of service, duration, and specific requirements. We offer transparent pricing with no hidden charges. You can get a detailed quote by contacting us or using our online cost calculator.

Yes, we work with most major insurance providers. Our team can help you with insurance claims and documentation. Please provide your insurance details when booking, and we'll verify coverage.

Yes, we offer flexible subscription plans for long-term care needs. These plans provide cost savings and priority scheduling. Contact our team to learn about plans that suit your requirements.

We follow strict safety protocols including regular health screenings of staff, use of personal protective equipment (PPE), sanitization of medical equipment, and adherence to all healthcare guidelines. Your safety is our top priority.

Absolutely. All our healthcare professionals undergo comprehensive background verification including identity checks, criminal record verification, and reference checks before joining our team.

You can reach our 24/7 customer support through phone (1800-110-1800), email (info@portea.com), WhatsApp, or live chat on our website. Our team is always ready to assist you.